Troubleshooting

This documentation provides guidance on troubleshooting common issues and accessing support resources for Curie.

Common Issues and Solutions

Problem: Curie is unable to connect to your repository.

Possible Solutions:

Verify Repository Credentials: Double-check that the username, password, or access token you provided for the repository is correct. Ensure the token has the necessary permissions (e.g., read access to code).
Check Network Connectivity: Ensure your machine has a stable internet connection and can access the repository's server.
Repository URL: Confirm that the repository URL is accurate and correctly formatted.
Firewall/Proxy Settings: If you are behind a firewall or proxy server, configure Curie to use the appropriate settings.

Problem: A task fails to execute, or produces unexpected results.

Possible Solutions:

Input Validation: Review the inputs provided to the task. Ensure they are valid, complete, and in the expected format.
Code Context: Make sure the correct code context or repository is selected for the task.
Rate Limits: Some services have rate limits. If you are making frequent requests, you may need to implement delays or upgrade your account.
Report the issue: If the problem is not obvious report the issue with supporting information (inputs, expected outputs) to our support team.

Problem: Curie is behaving unexpectedly (e.g., UI glitches, crashes).

Possible Solutions:

Refresh the Application: Try refreshing the web page. This resolves some issues.
Clear Cache: Clear your browser's cache and cookies. This can resolve conflicts with older versions of the application.
Update Browser: Ensure your browser is up to date. Curie is optimized for modern browsers.
Disable Browser Extensions: Some browser extensions may interfere with Curie's functionality. Try disabling extensions to identify any conflicts.

If you are unable to resolve an issue using the troubleshooting steps above, you can access the following support resources:

Email Support: Contact our support team via email at "support@curietech.net". Please provide a detailed description of the issue, including any error messages, steps to reproduce the problem, and relevant screenshots.
Community: Join our community forum at CurieTech AI slack community to ask questions, share tips, and connect with other users. The forum is a great place to find answers to common questions and learn from the experiences of others.